Channels overview
Every channel Loop supports, how each one connects, and what to use it for.
3 min readUpdated May 21, 2026
A channel is anywhere your customers can reach you. Loop ties every channel to one inbox and one AI agent, so a conversation that starts on Instagram and continues on email is still one thread your team can follow.
Live channels
- Telegram. Connect a bot in under two minutes with @BotFather.
- Instagram DMs. Sign in with Facebook, pick the Instagram Professional account linked to your Page.
- Website Widget. A floating chat bubble you embed on your site with a one-line script.
- Email. Gmail, Outlook, Zoho, iCloud, Yahoo, or any IMAP mailbox.
Coming soon
- WhatsApp Business via Meta Cloud API.
- Voice Calls with an AI receptionist.
- Facebook Messenger.
- Slack.